Introduction
Mattis Consulting Ltd ("Mattis Consulting Ltd," "we," "our" or "us") understands that your privacy is important to you. We are committed to protecting the privacy of your personally identifiable information as you use this website (the "Site").
This Privacy Policy explains how we collect, use, disclose and protect information that we gather from you. By using this Site, you consent to the terms described in the most recent version of this Privacy Policy. You should also read our Terms of Service to understand the general rules about your use of this Site and any additional terms that may apply when you access services or materials on certain areas of this Site.
"You," "your," "visitor," or "user" means the individual accessing this Site or, where applicable, the organisation on whose behalf that individual is acting.
Personal and Non-Personal Information
This Privacy Policy identifies how we treat your personal information and non-personal information.
What is Non-Personal Information and How Is It Collected and Used?
Non-personal information is information that does not identify you as an individual.
If you visit this Site to read information, such as information about our services, we may collect certain non-personal information from your device and browser, for example:
- Browser type and version
- Device type and operating system
- Pages visited and time spent on pages
- Referring website or source
- General location (e.g. city or country) based on IP address (where possible)
Because non-personal information cannot identify you or be tied to you in a meaningful way, we may use and share non-personal information without restriction, including for analytics, troubleshooting, improving our Site, and understanding how visitors use our content and services.
What Is Personal Information and How Is It Collected?
Personal information is information that identifies you as an individual or can reasonably be used to identify you. Examples include:
- Name
- Job title and company name
- Email address
- Postal address
- Telephone number
- Any other information you choose to provide (e.g., details about your business, project or use case)
We may collect personal information from you in a variety of ways, including when:
- You fill out a contact form or request a consultation
- You subscribe to our newsletter or other updates
- You enter into a services agreement or other transaction with us
- You correspond with us by email, phone or other channels
- You interact with us on social media or via third-party platforms
- You participate in surveys, webinars, workshops or other activities we host
We may also collect certain billing-related information (e.g., payment details) when you purchase our services or products, though payment details are typically processed via a secure third-party payment processor.
How Does Mattis Consulting Ltd Use Personal Information?
Mattis Consulting Ltd may keep and use personal information we collect from or about you for the following purposes, among others:
- Providing services: To provide you with access to the Site, and to deliver our consulting, advisory, implementation or related services.
- Responding to enquiries: To respond to your requests, questions and messages.
- Business operations: To manage our relationship with you, including billing, invoicing, contract management and account administration.
- Communications and marketing: To contact you with information that may be of interest to you, such as updates about our services, resources, events or content (where permitted by law and your preferences).
- Improvement and development: For record-keeping, analytics and research purposes, and to improve and develop our programs, products, services, content and Site.
- Security and compliance: To protect our rights and property, protect the safety of any person, prevent fraud and abuse, and comply with applicable laws, regulations, court orders or other legal processes.
Personal information collected online may be combined with information you provide to us through other channels (e.g. calls, meetings, contracts) to maintain accurate and consistent records.
We may also de-identify or aggregate your personal information so that it no longer identifies you. Once information is de-identified or aggregated, it is considered non-personal information, and we may use or share it for any lawful purpose.
How Is Personal Information Used for Communications?
We may contact you periodically by email, telephone, messaging apps or mail to provide:
- Information about services or content that may be of interest to you
- Updates about our business, resources, events or programs
- Responses to your enquiries or support requests
- Administrative information (e.g., changes to this Privacy Policy or our Terms)
Some features on the Site (such as contact forms or newsletter subscriptions) allow you to communicate with us directly. If your communication requests a response, we may reply via email or another channel. Please be aware that email is not always a fully secure medium, and we cannot guarantee that our emails will be free from unauthorised interception.
You can opt out of marketing communications at any time by following the unsubscribe link in our emails or by contacting us directly (see "Contact Us" below). We may still send you non-marketing communications (for example, relating to ongoing services or legal/administrative notices).
How Is Personal Information Secured?
We use generally accepted standards of technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to authorised personnel and third-party service providers who need the information in order to perform their duties and who are required to treat this information as confidential.
Despite our efforts, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security, and you provide information at your own risk.
Links to Other Websites
This Site may contain links to other websites that we believe provide useful information or resources. However, Mattis Consulting Ltd is not responsible for the privacy practices, content or security of such third-party websites. If you follow a link to another site, you should review that site's privacy policy before providing any personal information.
Public Discussions and User-Generated Content
We may, from time to time, provide areas on the Site or through associated communities (for example, discussion forums, comment sections or groups associated with our programs) where you can post or share information.
Please note that any information you post in these areas may become public or visible to other participants. You should not post sensitive or confidential information in any public or shared area.
Whenever you disclose information online, that information can potentially be collected and used by others. We are not responsible for any actions or policies of any third parties who collect information that users disclose in such forums.
You must also comply with any guidelines or terms we publish in relation to these forums or communities.
How Can You Access, Change or Delete Your Personal Information?
You may request access to, correction of, updating of, or deletion of personal information that you have provided to us.
You may also unsubscribe from mailing lists or specific registrations on the Site by following the instructions in the communication, or by contacting us.
To exercise these rights or make a request, please contact us at:
Email: patrick.mattis@mattisconsulting.com
We may ask you to verify your identity before we act on your request, and we may retain certain information where required or permitted by law, or where we have a legitimate business need (for example, records of transactions or services provided).
If you are located in a jurisdiction that grants specific statutory data protection rights (for example, under the GDPR in the EU/UK), you may have additional rights such as the right to object to processing, restrict processing, or data portability. We will honour such rights to the extent required by applicable law.
Children's Privacy
This Site and our services are not directed to children, and we do not knowingly collect personal information from children under the age of 13 (or a higher age where required by applicable law).
If you believe that we have collected personal information from a child in violation of this policy, please contact us at patrick.mattis@mattisconsulting.com, and we will take steps to delete such information as soon as reasonably practicable.
Changes to This Privacy Policy
Mattis Consulting Ltd reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and, if the changes are material, we may also provide a notice on the Site (for example, on the homepage) for a period of time.
Your continued use of the Site after any changes to this Privacy Policy have been posted will constitute your acceptance of those changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Mattis Consulting Ltd
Email: patrick.mattis@mattisconsulting.com